1. I did not receive an SMS code, what should I do?
Try to make registration from a smartphone, change cellular operators or country. Cancel the number and order another one. Money for the canceled number will be returned within 25 minutes. Also note, the arrival of sms depends on the sender, we only accept sms.
Try to order at least 11 numbers and receive sms on them, then try to change the cellular operator or change the country of the number. If sms does not come for more than 2 minutes, just cancel the phone number or order another phone number in parallel. Average time of SMS arrival is 1-2 minutes, it depends on the sender.
❗️Important: We do not allow sms from government sites (e.g. government services), banking and payment systems, as well as sms from mobile operators and sms for various subscriptions.
You will also not receive a text message if you select an inappropriate menu item.
2. I paid, but the money is not credited to the balance
If your payment was successful it will be 100% credited before the expiration of 3 hours. If more than 3 hours have passed, write to the support service and provide a screenshot of the payment confirmation.
3. My account has been banned, why?
If you use software, the system will automatically block if the percentage of successfully received SMS is less than 10%, configure your software/proxy so that the percentage of successful activations is greater than 10%. If you do not use the software and think that an error has occurred, write to us.
4. The number is already used/registered/busy
This situation happens due to the reissue of a telephone number by a cellular operator for which there has already been a registration. Unfortunately, it is technically impossible to check the occupancy of the phone number in advance before issuing it to you.
5. Can't pay card not accepted
Recommended.
SMS confirmation must be enabled.
Select a different payment system.
Make sure that the card details are entered correctly.
Make sure you have a sufficient balance for payment.
Use another bank card.
If these recommendations did not help, write to the payment system and they will tell you the reason for the payment error.
6. Wrong code received
If the SMS came but the code is wrong, write to the support service. Specify the problem number and attach a screenshot of the confirmation (where it says that the number is used or blocked except for cases with an error when canceling the number #404).
❗️Do not send a screenshot from our site only from the site where you are trying to register.
7. More money was written off than was indicated in the price
Sorry, the price probably changed at the time of purchase because our prices depend on demand and are updated automatically every 5 minutes. The higher the demand, the higher the prices. Lower demand means lower prices.
If you work with the API, you can set a maximum price limit on the Profile page.
8. How to use the purchased number to receive SMS again
❗️Only if you purchased the number from us. All numbers are disposable, but in 10% of cases we can restore the number manually and give you a text message. Approximate price 1000-4500 rubles per number. Does the price suit you? Then go to the "Transaction History" section, find the phone number you are interested in and click on the "Get more sms" button and follow the further instructions.
9. How to move money into a long term lease
Contact support and provide registration accounts.
10. Add new numbers or a new site to accept sms
Our SIM card providers see number usage statistics online. They add new numbers without a time limit. If you want us to add a new site for receiving SMS, then we can do this, provided that you are ready to buy more than 100 numbers per day and we have enough numbers to separately add a new site for SMS. If you want to buy less than 100 numbers a day use the menu item "not on the list"
11. The payment is not credited for a long time
If the payment was from a bank card
Usually the transfer occurs within a few minutes, but depending on the load on the payment system, the transfer may increase by 1-3 hours. If the money is not credited within 8 hours, write to support. If you paid with cryptocurrency through CoinPaymentsthen check the status of your payment here https://www.coinpayments.net/supwiz-buyer you will need Payment ID, TXID or adress. If Cryptomusplease contact the payment system you used to find out the status of the payment. Most likely he did not reach us.
If Free-Kassa, then write to the support service https://freekassa.ru/support At the moment the problems are on their side. Sorry for the inconvenience, but this is the only payment system that accepts payments from Ukraine.
12. Refund
If the SMS does not arrive, the money will automatically be returned to your balance. .
If you receive an SMS but the wrong code, write to support and attach a confirmation screenshot (where it says that the number is used or blocked, except in cases with an error when canceling the number #404).
❗️Do not send a screenshot from our website only from the site where you are trying to register.
If you want to withdraw money from the site balance, please provide a detailed comment about the reason for the withdrawal.
13. Your account was blocked or deleted after registration
Our service is only to receive sms on a temporary phone number. We are not responsible for created accounts; all actions, including possible blocking, are carried out solely at the risk and peril of the end user who purchased the SMS number.
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