1. Bagaimana cara membeli kembali nomor yang dikeluarkan sebelumnya?
Tidak mungkin menerima pesan teks lagi setelah 20 menit sesi karena alasan teknis. Dengan kata lain, tidak mungkin untuk menggunakan kembali nomor tersebut untuk pesan lain.
Terima beberapa teks selama 20 menit, tidak mungkin untuk semua negara.
2. Uang ditagih, tetapi teks dengan kode tidak datang atau nomornya sudah terdaftar / ditempati
Uang akan kembali ke saldo Anda secara otomatis dalam 20 menit. Atau batalkan saja nomornya dan pesan yang baru!
3. Nomornya hilang setelah menyegarkan halaman
Buka bagian "Riwayat Transaksi". Ini akan menampilkan semua SMS yang masuk ke nomor yang dikeluarkan.
4. Saya dilarang, mengapa?...?
Salah satu alasan umum untuk memblokir akun adalah penghilang nomor. Kami melarang tindakan seperti itu. Sistem kami secara otomatis memblokir akun Anda selama 60 menit, jika persentase aktivasi yang berhasil kurang dari 10%, atur perangkat lunak Anda sehingga% aktivasi yang berhasil lebih dari 10% dan sistem tidak akan memblokir Anda.
5. Saya membayar tetapi uangnya tidak dikreditkan
Pastikan bank Anda telah mendebit uang dan status operasi berhasil. Tergantung pada sistem pembayaran yang dipilih, proses pengkreditan mungkin tertunda selama beberapa jam. Ini tidak bergantung pada pekerjaan situs web kami, karena sistem pembayaran pihak ketiga memproses pembayaran. Jika pembayaran Anda berhasil, mereka akan dikreditkan 100%. Jika pendaftaran tidak terjadi setelah 24 jam, silakan hubungi dukungan kami.
6. Kode tidak datang, bagaimana menjadi?
Coba daftar dari smartphone. Seringkali membantu pengguna kami untuk mengubah operator seluler. Batalkan nomor jika SMS tidak masuk dalam 10 menit dan pesan satu lagi secara gratis.
Jika Anda masih memiliki pertanyaan atau memiliki saran, kami akan dengan senang hati membacanya. Untuk mengajukan pertanyaan, gunakan formulir umpan balik di bawah ini..
7. More money was written off than was indicated in the price
Sorry, the price probably changed at the time of purchase because our prices depend on demand and are updated automatically every 5 minutes. The higher the demand, the higher the prices. Lower demand means lower prices.
If you work with the API, you can set a maximum price limit on the Profile page.
8. How to use the purchased number to receive SMS again
❗️Only if you purchased the number from us. All numbers are disposable, but in 10% of cases we can restore the number manually and give you a text message. Approximate price 1000-4500 rubles per number. Does the price suit you? Then go to the "Transaction History" section, find the phone number you are interested in and click on the "Get more sms" button and follow the further instructions.
9. How to move money into a long term lease
Contact support and provide registration accounts.
10. Add new numbers or a new site to accept sms
Our SIM card providers see number usage statistics online. They add new numbers without a time limit.
If you want us to add a new site for receiving SMS, then we can do this, provided that you are ready to buy more than 100 numbers per day and we have enough numbers to separately add a new site for SMS. If you want to buy less than 100 numbers a day use the menu item "not on the list"
11. The payment is not credited for a long time
If the payment was from a bank card
Usually the transfer occurs within a few minutes, but depending on the load on the payment system, the transfer may increase by 1-3 hours. If the money is not credited within 8 hours, write to support.
If you paid with cryptocurrency through CoinPaymentsthen check the status of your payment here https://www.coinpayments.net/supwiz-buyer you will need Payment ID, TXID or adress.
If Cryptomusplease contact the payment system you used to find out the status of the payment. Most likely he did not reach us.
If Free-Kassa, then write to the support service https://freekassa.ru/support At the moment the problems are on their side. Sorry for the inconvenience, but this is the only payment system that accepts payments from Ukraine.
12. Refund
If the SMS does not arrive, the money will automatically be returned to your balance.
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If you receive an SMS but the wrong code, write to support and attach a confirmation screenshot (where it says that the number is used or blocked, except in cases with an error when canceling the number #404).
❗️Do not send a screenshot from our website only from the site where you are trying to register.
If you want to withdraw money from the site balance, please provide a detailed comment about the reason for the withdrawal.
13. Your account was blocked or deleted after registration
Our service is only to receive sms on a temporary phone number. We are not responsible for created accounts; all actions, including possible blocking, are carried out solely at the risk and peril of the end user who purchased the SMS number.